OK It’s Official – ADSL in Beerwah is Shocking, and Telstra admit that it is.
I’ve had one too many interrupted videos and called Telstra Support, after extensive investigation Telstra admit that Beerwah’s DSLAM is simply over loaded. There is contention on the line and there is nothing they can do to change it other than upgrade it.
This helps explain why your internet is why your internet is fast in the morning and extremely slow in the evening, there are simply too many homes sharing the same service. (for most of us in Beerwah, it’s simply an “internet traffic jam”, during peak hours)
What TELSTRA have done in Beerwah is that the have oversold the ADSL Lines, (sort of). Technically you cant oversell the DSLAM sockets since there is only so many to go around, but in Beerwah and Glass House Telstra have not installed enough to DSLAM to supply ADSL to all our homes. This helps explains why so many residents in Beerwah and Glass House simply can not get ADSL. Telstra have also not provided sufficient bandwidth to cope with the the number of homes connected to ADSL
Shocking ADSL Internet in Beerwah and (What to do about it)
Unfortunately there is only one way to fix this, and that it to find out to what extent this problem exists and then complain incessantly about it to the right people.
You see, Telstra have a strong advantage over us ‘simple folk’, because we each complain individually to Telstra, and they can say things like
I understand you are having a problem today, let me see how I can help you?
‘Here’s the Thing’ ….. followed by a meaningless explanation .
Have you noticed that the problem has not been solved? or have you ever wondered why so many Call Centres say ‘Here’s the Thing’ ….. followed by a meaningless explanation .. , – it’s because Telstra Staff are reading from a script, designed to make you feel like you are being helped, one person at a time, and unfortunately thats not how problems get solved in the real world,
To Solve a Problem you need to:
A) Identify the problem,
B) Know what the solution is,
C) Implement the solution to remove the problem,
What is the Problem?
Beerwah, Glasshouse and Landsborough the problem is that although these regions have been identified as growth areas (especially Beerwah and surrounds), insufficient infrastructure has been allocated by Telstra to cater for all the Estates and Subdivisions popping up in the region.
The Solution: Supply adequate infrastructure in the region. Right now only way to do this upgrade the DSLAM’s in these regions or to provide a suitable alternative
What can we all do about it?
I have some information I can share which, if you are having problems will help you get through to the right people and at least get past the first level support to the guys in the back room.
Here is what you ought to do:
Call Telstra Support:
When you are experiencing slow internet, (Internet is usually unbearable from about 4pm onwards, and especially on Thursday, Fridays and Saturdays)
Explain what the problem is, and be clear about what you want done about it: – (It is important to explain what you want done about it)
Request a Line Test:
Explain to Telstra that you want them to to a Line Test, which requires you to be escalated to Level 2 Support,
Yep, that’s right all this time you have been on Level 1 Support, (where nothing ever happens).
Line Tests are a little risky because you need to agree to pay costs if it turns out the the problem is on your end. This might include wrongly configuring your modem, two many telephones in the household.
In most instances the Line Test will work out fine, and and Telstra well be compelled to give you SR1- which looks something like this –> SR1-xxxxxxxxxxxx
Once you get an SR1-XXXX number you will be able to complain officially and take the problem to the Telecommunication Ombudsman and then further to your Councillor.
So if you too have had enough, let me know what it’s like and when you have slow service and I will do what I can to help you get through to the right people.
After all we are living in 2014, in one of the best countries in the world and we should not need to experience such poor internet.
YouTube’s Video Quality Report Gives Bad ISPs a Public Shaming
Google are on our side: YouTube has begun to identify ISP who or not measuring up, they are just as annoyed and with ISP’s all over the world overselling their bandwidth, and so they have begun to point out the ISPs like Telstra when they fail regions like Beerwah.
Google have joined the battle for Good Internet, they have noticed when your YouTube Experience is Jumpy or Breaking up, so what they are doing now is they are popping up a notice below the YouTube Video, something like:
We notice that you are experiencing a problem: and offer to help you solve it, by identifying poorly performing ISP’s
“Experiencing interruptions? Find out why,” – Clicking through takes you to Google’s Video Quality Report page, comparing streaming quality of your local ISPs. If your provider’s slow, Google wants you to know.
– Isn’t that Awesome, now if we could only work out how to identify poorly performing Politicians and Councillors.
A digital subscriber line access multiplexer (DSLAM, often pronounced dee-slam) is a network device, often located in telephone exchanges, that connects multiple customer digital subscriber line (DSL) interfaces to a high-speed digital communications channel using multiplexing techniques.
In computer networking, the contention ratio is the ratio of the potential maximum demand to the actual bandwidth. The higher the contention ratio, the greater the number of users that may be trying to use the actual bandwidth at any one time and, therefore, the lower the effective bandwidth offered, especially at peak times.
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